How does CVTheatre online ticketing work?
CVTheatre has implemented an online ticketing system which allows you to purchase tickets for CVTheatre productions from the comfort of your home or wherever you may be with your cell phone. You can view a virtual seating chart of the theatre, choosing the individual seats you wish to purchase. Once you've made your selection, you will be able to checkout using accepted forms of payment (All major credit cards). Once you've completed your purchase, your tickets will be immediately emailed to you. When it comes time for the performance, you can either bring your ticket print outs or have them available on your mobile phone. Each ticket has a unique barcode that will be scanned upon entry. Duplicate tickets or tickets for other performances will be rejected. If you forget your ticket(s), they can always be looked up at the door using the name of the purchaser.
Can I pick my own seats online?
Yes, the online ticketing system is that allows you to choose any available seat from a virtual seating chart. Choosing your own seat is not offered at the box office. Once on the ticketing site, click the "choose my own seats" option, click the section you wish to view, and select the seats you wish to purchase. Please be aware that the choose your own seat function is not available on mobile phones due to the lack of interface required. With that said, you must access the ticketing site from a desktop or laptop, preferably using Google Chrome, in order to choose your desired seats from the seating chart. Otherwise, the system will automatically find the best seats available for you. For more information on what "best available" seats are, please see the the "what are best available seats?" section.
How do I get my tickets?
Immediately after your payment has been received, your tickets are automatically emailed to you as a PDF attachment. You can print these tickets out, have them available on your mobile device via PDF or the TicketLeap app, or provide your name for scanning when you arrive at the theatre.
Why are there processing fees?
Like any ticketing service, there are associated service fees. The service fees are added automatically to your tickets upon checkout. Unlike major ticket processors who charge processing fees for profit, our ticketing fees cover only the credit card processing fees associated with the transaction.
How is my payment processed?
All payment processing for CVTheatre, online or in person, is processed using TicketLeap's secure payment system. Cybersource is an industry leading payment processor and protects your personal information using industry standard encryption. It's important to note that your credit card information is never disclosed to us at the CVTheatre.
Are tickets valid for other performances?
No. Tickets are valid only on the performance evening for which they were purchased. Even if they are unused, tickets from other productions or performances will not be honored and will be rejected upon scanning. Each ticket has a unique barcode and can only be scanned once.
What are "best available" seats?
In addition to offering the ability to purchase your seats from a virtual seating chart, our system also allows you to have it automatically find the best available seats. Best available seats are whatever is closest to the stage towards the middle of the section. You can be sure that if you use the best available seating function, the system will truly find you the best available seats for sale. Purchasing your tickets from the box office utilizes the same ticketing system which will assign you seats according to the same method.
What is different about purchasing tickets from my mobile device?
When you purchase tickets for CVTheatre productions from your mobile device, you are not given the option to choose the specific seats from the virtual seating chart as mobile devices are unable to offer the necessary interface. If you'd like to be able to select seats from a virtual seating chart, please come back and visit from a laptop or desktop browser. You can still purchase tickets from mobile devices, however, the system will automatically find the most desirable available tickets based on your performance and section preferences.